Event Cancellation

A published event needs to be mandatorily canceled by the event organizer if and only if it is not happening.

Cancellation of an event shall also:-

• Cancel all associated event passes
• Cancel all associated event registrations

Irreversible Process

Cancellation of an event is irreversible, and must be done only after careful consideration. Cancellation of an event must be only considered if the event is/being canceled and is not happening. Please consult your Ulsav account manager if you are unsure.

Use as last resort

Let’s face it, no one likes cancellations. Use cancellations only as a last resort, and consider alternate options like

• postpone the event — if it works for you and your participants, host it another day.
• transfer to another event — if you are hosting similar events parallely or in the future, you can consider transferring/switching the participants into that event instead, with their consent.

Ulsav always refunds

Ulsav always refunds the full platform fee paid by the participants in case of cancellation of an event. We always request that event organizers also issue full refund to participants when they are unable to host the event, except in special circumstances.

Regulations

For compliance reasons and to protect the interests of participants, Ulsav enforces some regulations on cancellation of events and refunds of registration fee.

Ulsav requires that an event may be canceled on Ulsav only when the event is not happening in any form.

Before Event Start Time

Ulsav allows organizers to cancel their events before the scheduled start time of the event from the admin panel, either issuing or partial full refunds.

Issuing Full Refunds

Organizers are unrestricted to cancel any event by issuing full refunds any time before the scheduled start time of the event.

Issuing Partial Refunds

To cancel an event before the scheduled start time of the event, and issue only issuing partial refunds, the following criteria need to be met:-

• a proper justification needs to be shared along with the cancellation request, which will be shared to participants
• cancellation and refund terms of the Organizer published via Ulsav must be followed

Issuing No Refunds

Ulsav does not allow organizers to cancel an event for which registration fee was collected from participants without either issuing full or partial refunds. However, due to the below-mentioned special circumstances, this would be needed and as last resort the event shall be marked canceled from the end of Ulsav.

This could be due to, but not limited to:

• Organizer has gone bankrupt, or incapable of hosting the event anymore
• Emergency Situations, natural disasters, severe weather warnings, security threats, violence, or safety concerns
• Government orders or legal restrictions
• Venue emergencies (fire, structural damage, power outage)
• Medical emergencies affecting key personnel (such as performing artists, guests etc)

Ulsav will refund 100% of the platform fee it has collected, and work with the organizer or other law enforcement agencies to see if some participants or some amount if not all can be refunded.

After Event Start Time

Automatic cancellation of an event is not allowed after the scheduled start time of the event. Please contact your Ulsav account manager, or Ulsav support for help.

Intimation to Registered Participants & Refunds

Upon cancellation of an event, Ulsav will immediately notify registered participants and automatically process refunds within 5–7 business days, subject to Refund & Settlement Balance of the event organizer with Ulsav.

Refunds to participants will be delayed if the event organizer does not have enough Refund & Settlement balance with Ulsav. In some of these cases, the refunds will therefore be directly processed from the end of the organizer and not from Ulsav, and in such cases, the participants will also be updated about the same.

Handling Disputes

Ulsav is not responsible or legally liable for any dispute arising out of cancellation of any event. Ulsav is only a marketplace platform facilitating the organization of the event and collecting registration fee on behalf of the event organizer. Any dispute or complaint regarding cancellation or refunds must be directed to the event organizer and not Ulsav. However, Ulsav shall try its best to help both the organizer and the participant to resolve any dispute or complaint regarding event cancellations or refunds.